2013 Baker’s Dozen Customer Satisfaction Ratings: Talent Management Technology

We rank the top providers of talent management software based on customer satisfaction surveys.
By the Editors
HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers through our own mailing lists and indirectly by sending service providers the link to send to their clients.
Once collected, response data are loaded into the HRO Today database for analysis to score each provider that has a statistically significant sample. For this survey, we required 10 responses from 5 companies, and we received feedback from more than 100 verified customers. In order to determine an overall ranking, we analyze results across three subcategories: scope of features, market environment (size of the installations the provider typically has with the reviewed suite or product) and quality of service. Technology differs from the other service-based HRO Today Baker’s Dozen Customer Satisfaction Surveys. Therefore we use a different methodology that more equally weighs the scope of the software and the size of the average respondent’s install (typically the number of seat licenses). We more equally weigh these components as we understand that the capability of the software is as important as the quality of support from a help desk.
Using a predetermined algorithm that weighs questions and categories based on importance, we calculate scores in all three subcategories as well as an overall score. The rankings are based on those scores. The numbers presented in the tables on pages 16 and 17 represent those calculated scores; we include them to demonstrate the relative differences among the ranked service providers.
While we do not claim that our methodology is the only viable ratings program available we do vouch for its statistical validity. We hope this ranking provides you some insight into your next RFP process.
1. Lumesse
2. Kenexa, an IBM Company
3. iCIMS
4. Halogen Software
5. Hireology
6. Zylog
7. myStaffingPro
Click these links to learn more about the providers:
2013 Baker's Dozen: Talent Management Technology, 1-3
2013 Baker's Dozen: Talent Management Technology, 4-5
2013 Baker's Dozen: Talent Management Technology, 6-7
Click here to view the Overall and Breadth of Features leaders.
Click here to view the Size of Deal and Quality of Service leaders.