Workforce Management

2019 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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A Personal Touch

Employee Experience

A robust recognition program can help deliver a rewarding employee experience that drives culture forward while improving engagement.

By Marta Chmielowicz

Today’s consumers not only value personalization, they expect it. Brands like Amazon, Netflix, and Facebook have made individually tailored recommendations a key component of their business strategy. In today’s tech-driven, hyper-stimulating world, people crave high-touch experiences that reinforce their sense of identity and acknowledge them as individuals. And this is confirmed in the research: A recent survey by Adobe shows that 77 percent of companies believe that providing real-time personalization is crucial to success.

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Moving the Needle

Total Talent Management

As organizations transition to a total talent approach, these five strategies can help improve the process.

By The Editors

Change is on the horizon for many organizations when it comes to managing their talent ecosystems. There are many factors driving this: low unemployment, a rise in contingent labor, and evolving worker preferences, among others. In fact, recent research from Ardent Partners found that 73 percent of organizations are utilizing new methods to address the workforce. One such approach is total talent management.

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A Culture of Connection

Global Workforce

A global workforce with dispersed employees can be brought together with technology and a human touch.

By Rachel Mooney

For HR professionals, the rise of the digital workplace presents an exciting but challenging opportunity. Technology has effectively blurred the lines between work and personal lives while enabling new opportunities for recruitment and retainment. According to a recent study of remote work from Buffer, 99 percent of respondents noted that they would like to work remotely at least part of the time. Another report by Indeed shows that 52 percent of employees say they wish they could work from home even if it meant taking a pay cut.

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Confidence Index Hits All-Time High

Worker Confidence Index

Workers believe promotions and raises are coming their way.

By Larry Basinait

The Worker Confidence Index (WCI) for the first quarter of 2019 increased by 3.6 points to 110.7, the highest level since this study’s inception. The four indices that comprise the worker confidence index reported mixed results in the fourth quarter of 2018. The job security and likelihood of a raise indices both increased for the quarter, while the likelihood of a promotion and trust in company leadership both declined. For the year, three of the four indices were higher, with only trust in company leadership in decline.

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Looking Fore Talent?

At Mission Hills China, the path to success may not lie straight ahead.

By Michael Switow

At Mission Hills China, a multi-billion dollar company that is home to the world’s two largest golf resorts as well as a range of other businesses, one top executive started his career in property sales. Later he moved to the PR and marketing department, and now he heads a major tourist attraction and film studio called Movie Town, which welcomes more than two million visitors a year.

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Under Fire

Workplace Violence

Workplace violence is on the rise, but a safety policy that addresses security, culture, and management can help mitigate the risk.

By Marta Chmielowicz

For Jill Geimer and many other HR executives, February 15, 2019 is a day that will be hard to forget. According to reports from The Washington Post, after being terminated from his position at Henry Pratt manufacturing company in Aurora, Ill., employee Gary Martin opened fire, killing five people and wounding six others. This hit particularly close to home for Geimer, whose company, Ecentria Group, houses a large inventory warehouse in the region.

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Zero Tolerance

Workplace Bullying

Organizations need to take a proactive approach to eliminate bullying and create a healthy culture.

By Chris Dyer

People do their best work when they’re supported socially, so the opposite must also be true: Interpersonal strife interferes with achievement. This is why the topic of bullying, whether in the academic or professional sphere, has come to the forefront in the past 30 years. It’s real and it’s really detrimental.

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The Duty of Care

Workplace Safety

Five steps to ensure employee safety through location awareness and active shooter preparedness drills.

By Cara Antonacci

Executives, HR leaders, and security professionals have a “duty of care” to uphold to keep their people safe. Given the increased prevalence of workplace violence and active shooter situations, this responsibility has only been magnified. According to the Bureau of Labor Statistics, 16,890 workers in the private industry experienced trauma from nonfatal workplace violence in 2016. To compound that issue, the workforce is becoming increasingly mobile and remote. In fact, IDC predicts that 72 percent of workers will be mobile in some capacity by 2020. Employees are more vulnerable than ever to global travel, security, and safety risks, and many HR departments are unsure about where to begin to secure the safety of their entire organization.

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Mitigating Harassment

Workplace Harassment

These strategies can prevent claims and promote a safe, inclusive workplace.

By Michele McDermott

Over the past three years, Google, Ford Motor Company, 21st Century Fox, Bank of America, and the New York Knicks are among an exhausted list of companies that have experienced employment practice liability (EPL) lawsuits due to sexual harassment claims. Companies of all sizes can experience harassment or employment practice-related claims. Employees at every level, as well as vendors and customers, can perpetrate a claim.

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