RPO & Staffing

HRO Today 2019 Resource Guide

Resource Guide

A roundup of the top providers and product vendors across 19 sectors of HR services.

By The Editors

The HR industry is experiencing a transformation. Faced with new technologies and shifting employee expectations, organizations are looking beyond the functional role of HR and developing strategies to increase its impact on business performance and growth.

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Finding the Right Fit

Onboarding

How a cultural audit can elevate the onboarding process.

By Lilith Christiansen

Only 44 percent of employees believe their employer does a good job bringing new talent into the organization. Strategic onboarding seeks to solve that issue by moving beyond automating paperwork. Instead, it delivers a personalized journey that transforms new hires into fully functioning, integrated members of the team. Today’s onboarding approaches should provide clear expectations in terms of behavior and interaction with management, customers, and other employees.

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Higher Learning: Lessons in Leadership

HRO Today Global Autumn

VP of HR Antonio Climent shares the secrets to building culture and a strong leadership pipeline for Laureate International Universities.

By Marta Chmielowicz

Expanding into new international markets is fraught with difficulties. From aligning cultures to ensuring talent gaps are filled, multinational organisations can struggle to adapt to the norms and realities of their many areas of operation. But with the shift of economic activity from Europe and North America to markets in Africa, Asia, and Latin America comes a renewed need to manage global organisations. In fact, according to the McKinsey Global Institute, 400 midsize emerging-market cities, many unfamiliar in the West, will generate nearly 40 per cent of global growth over the next 15 years.

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Getting Ahead

Agile TA

An agile TA process solves many of the talent challenges today’s multinationals are facing.

By Marta Chmielowicz

Imagine this: An organisation is seeking a candidate to fill a newly open leadership position. A team of recruiters gets to work and just a few days later, there’s already several promising options on the table, with contract workers ready to fill the temporary talent gap in the meantime. But that’s not all—the search has revealed potential candidates for a variety of other positions that aren’t even listed yet. Not only have recruiters filled the existing job opening quickly and efficiently, but they have delivered a top-of-the-line experience, engaged a number of high-quality potential hires, and made strides to solve their organisation’s future hiring challenges.

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2018 Baker’s Dozen Customer Satisfaction Ratings: RPO

HRO Today Baker's Dozen

View the results of this year’s RPO Baker’s Dozen ranking.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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CEO’s Letter: The New Reality of Recruiting

HRO Today

By Elliot H. Clark

Every year, we feature our Baker’s Dozen Customer Satisfaction Ratings for recruitment process outsourcing (RPO). This year’s service scores are down—and not down a little. They are down a lot. And based on our analysis of the trend research, we think the reasons are driven by both providers and practitioners. How could the client be at fault? First, I didn’t say the providers were not also culpable. I said both, so strap on your seat belts and keep your hands and arms inside the “Statistical Geek Van” and try to enjoy the ride whilst we unpack the data sets.

The overall RPO industry adjusted “Quality of Service” index was actually down for enterprise providers by 5.93 per cent. That is the largest single-year decline we have seen since we began doing the survey. The decline in the “Quality of Service” index when considering all service providers is 6.2 per cent. If you consider the service scores on a year-over-year basis, this year’s top-rated service provider would have ranked third or fourth last year. There was also a modest decline seen across both the “Size of Deal” and “Breadth of Service” indices when the entire market is included.

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Increasing Time to Productivity

Onboarding Metrics

How technology and onboarding drive performance metrics.

By Debbie Bolla

Data is a crucial piece in an effective talent acquisition and management strategy. Andrew Brown, global head of RPO, partners, and alliances for Lumesse, says today’s tech platforms provide a holistic view of talent, allowing organizations to pinpoint where their approaches are working and areas for improvement.

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Talent Tech Driving Transformation

Talent Tech

How organizations can leverage the latest tools to positively impact the hiring process.

By Debbie Bolla

Today’s talent technology is a key enabler driving transformative change in the way organizations attract, manage, and retain candidates. The rise of the gig workforce, access to information, and a move toward a consumer-driven environment are all factors increasing global workers’ expectations of potential employers. And enterprises are turning to technology to up their game.

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Looking to Data

Healthcare Hiring

Key metrics to transform healthcare hiring practices.

By Debbie Bolla

Now is the time for healthcare organizations to shift their hiring mindsets from reactive to proactive, says Liz Bickley, senior vice president of healthcare client services for Cielo, the leading provider of recruitment process outsourcing solutions to the healthcare industry. Data is key to transforming this process. From census information to historic seasonal trends, data can help organizations pinpoint where peaks and demands exist in different geographies.

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