By Bill Hatton
In this edition, we have a terrific follow-up to last issue’s investigations of HR in China and India. Our APAC correspondent, Michael Switow, delves deeper into India itself and focuses on the issue of attrition—and how that will affect HR and HR outsourcing. That story begins on page 38.
We also have our annual Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing (RPO). The RPO Baker’s Dozen is our most popular rating. We rate enterprise leaders, healthcare leaders, and emerging leaders. Note: The European ratings will be announced during the 10-12 November HRO Today Forum EU in Amsterdam. The current ratings begin on page 10.
We know that the readers of HRO Today Global magazine turn to us as the go-to resource in the industry-a resource that delivers trends, insights, and the top resources for all of their human resources operations and service needs. In our 2016 Resource Guide, we showcase providers and product vendors across 14 sectors of HR services.
Here you will find providers of everything from recruitment process outsourcing (RPO) to benefits administration to multiprocess HRO, not to mention a treasure trove of HR technology, consulting services, and other ancillary products. We hope that our 2016 Resource Guide will serve you well as a starting point in your search for an appropriate vendor.
By Debbie Bolla
September is one of our most popular issues of the year since we release the highly anticipated Baker’s Dozen ranking of the industry’s top recruitment process outsourcing providers. This year’s enterprise, mid-tier, and healthcare leaders are revealed. It also inspires us to gain extra insight from these experts on what is emerging in the talent game. And it’s not surprising that we learned that technology continues to be pivotal in the process.
A quick look inside the HRO Today Forum Europe 2015
By The Editors
Look to network with your peers, hear from industry experts, get the latest on HR technology and analytics, and offer your own take on critical HR issues facing global companies? If so, consider our HRO Today Forum Europe 2015. It’s scheduled for 10-12 November 2015 at Mövenpick Hotel Amsterdam City Centre, Amsterdam, Netherlands.
Not yet, but it wants to be—and here’s why they might get there
By Michael Switow
Standing at podiums in front of business audiences throughout the late ‘90s and early 2000s, then CEO and Chairwoman of Ogilvy & Mather Shelly Lazarus used to tell executives about the clearest brief she had ever received from a client, Indian Finance Minister P. Chidambaram. “When people think of India, I want them to think software, not elephants,” Chidambaram told her.
Still intense battles for talent
By Michael Switow
The headlines are bearish—‘China’s Stock Market Bubble Bursts’, ‘Chinese Currency Experiences Biggest Depreciation in Decades’—but human resources professionals and a number of economists are still bullish on the world’s second largest economy.
Five awarded for excellence in HR services and technology
By The Editors
The HRO Today Services and Technology Association Awards recognized five leaders in human resources at their annual Awards Gala that took place at the 2015 HRO Today Forum APAC at the Suntec Singapore International Convention & Exhibition Centre.
Traditionally a smaller market, companies are increasingly ‘testing the waters.’
By Audrey Roth
EMEA growth as a whole has increased in recent years, according to the Everest Group Recruitment Process Outsourcing (RPO) Annual Report 2014. The EMEA market for RPO services grew from $407 million to $442 million in the past year. The increase in adoption in the Benelux region is contributing to the overall European market’s gradual climb. Organisations are able to see the obvious advantages, and will continue increasing in implementation as more consider the beneficial possibilities.
By Elliot H. Clark, CEO
In MacBeth Act V, Shakespeare wrote: “To-morrow, and to-morrow, and to-morrow, Creeps in this petty pace from day to day” and the verse has been quoted ever since. Sorry, Bard, nothing is creep or petty in the pace nowadays. Everything is moving or “pacing” at breakneck speed. Nowhere did we see more evidence of the pace of change—and some of it creepy—than at the HRO Today Forum, North America.
For the second year, the CHRO of the Year award winners demonstrate the changing model of HR leadership (see Leading for Tomorrow on page 8). HR is now more than ever about productivity, analysis, and business outcomes. In addition, many of the CHROs are breaking out of the traditional mold of CHRO and leading business operating units, including for-profit winner Kawel LauBach. In our October issue, we covered LauBach’s role at Mohegan Sun where he heads up
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