Sourcing

When it comes to choosing an end-to-end or single-process HRO provider, we look to the experiences and challenges of others in an attempt to shorten the decision making process for faster results. There are typically 5 stages in any deal – evaluating, procuring, implementing, operating, renewal – and here we will assess how to navigate this. By popular request we will also investigate how to maximize working with procurement on requirements for changes to structure, processes and systems to enable new business needs.

Get Ready for 2019

2019 HR Forecast

HR experts share six trends that will shape the industry in the coming year.

By Marta Chmielowicz

The past year in HR has been marked by developments in smart technologies, key shifts in workplace management practices, and the rise of alternative forms of work. With artificial intelligence (AI), automation, social media, and a new world of data and analytics at their fingertips, HR professionals have transformed the industry into a more agile and strategic business function. According to DDI’s 2018 Global Leadership Forecast, 71 percent of HR professionals report that their reputation with the senior team as a trusted advisor has improved in the past three years.

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No Slowing Down

HR Services

A sector-by-sector review of the HR services market.

By Gary Bragar

NelsonHall’s global business process services (BPS) market forecast reveals that the overall HR services market will grow by 5.8 percent in 2018. Growth is being driven across all HR service and technology markets as more organizations look to leverage HR partnerships and HR platforms with the goal of enabling digital transformation and a high-performance operating model. NelsonHall research analyzes the performance of the HR sector in 2018 and offers predictions of what is to come in 2019.

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HRO Today 2019 Resource Guide

Resource Guide

A roundup of the top providers and product vendors across 19 sectors of HR services.

By The Editors

The HR industry is experiencing a transformation. Faced with new technologies and shifting employee expectations, organizations are looking beyond the functional role of HR and developing strategies to increase its impact on business performance and growth.

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Simplifying Self-Service

HR Technology

Five tools that empower employees with a consumer-like experience.

By Deepak Bharadwaj

If Siri and Alexa can order pizza and turn off kitchen lights, then why does it take three emails and a phone call to get something done at work? The stark difference between how personal and professional lives are conducted is becoming more evident by the day. While HR leaders work to give their departments the tools and training to provide high quality service in today’s modern workplace, the road to change is a long, uphill battle.

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Centralizing Talent Acquisition

HR Outsourcing

Learn how and why today’s organisations are moving toward a total talent approach.

By Michael Switow

From direct sourcing, alumni referrals, RPO, and redeployment to full-time workers, freelancers, SOWs, interns, and robots, the universe of talent acquisition has never been more complicated. Contemporary HR and talent acquisition (TA) professionals now manage more than a dozen potential talent streams, with one eye on recruiting and retaining the right workforce and another on keeping costs under control.

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Innovation Ahead

HR Innovation

HR can expect transformation in every sector in 2018.

By Amy L. Gurchensky

HR partnerships and engagements have remained in a stable state of predictability for years, but changes within the business landscape are now occurring at an increasingly accelerated pace. Organizations are experiencing industrywide transformation, and HR services are being forced to respond. This reaction is yielding great innovation which is happening at a fast rate. This is also driving the need for transparency and investments in technology across all HR functions.

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The New Total Workforce

HR Outsourcing

How to ease into the changing labor marketplace with different types of workers.

By Russ Banham

Imagine it’s the year 2030 and the company’s annual holiday party has just begun. A generation ago, there’d be all 500 employees here wearing funny hats, Jim getting a bit tipsy again, and needing a ride home. Today, Jim is gone and there are 60 full-time, salaried employees in attendance. The other 270 contingent workers are probably home with their families.

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8 keys to Europe: What matters now for practitioners?

Tough competition, stagnant economy, and some great new tools

By Bill Hatton

What do HR pros in Europe need to know about recruiting and RPO in the next year to prevent being blindsided? We put this question to Jan Mueller, Managing Director, EMEA Solutions, Futurestep, based in Munich, Germany. Jan has been in recruitment for almost 20 years and in the RPO industry for 10 years. He generously shared his insights with HRO Today Global on the state-of-the-market in Europe:

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Editor’s Letter: What’s impacting Global HR?

By Bill Hatton

In this edition, we have a terrific follow-up to last issue’s investigations of HR in China and India. Our APAC correspondent, Michael Switow, delves deeper into India itself and focuses on the issue of attrition—and how that will affect HR and HR outsourcing. That story begins on page 38.

We also have our annual Baker’s Dozen Customer Satisfaction Ratings: Recruitment Process Outsourcing (RPO). The RPO Baker’s Dozen is our most popular rating. We rate enterprise leaders, healthcare leaders, and emerging leaders. Note: The European ratings will be announced during the 10-12 November HRO Today Forum EU in Amsterdam. The current ratings begin on page 10.

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