Engaged Workforce

Agile and social models are changing performance management, rewards, coaching, goal-setting and development. How you engage with your workforce will directly correlate with how to maximize the productivity of employees whilst giving the best possible opportunities for development.

Editor’s Note: Pulse on Recognition

HRO Today

By Debbie Bolla

In the last few years, it has become very clear that recognition has become an important tool in the HR arsenal to recruit, engage, and retain employees. It has the power to inspire the workforce to go above and beyond for their organizations, increasing productivity and the bottom line alike.

To get a current pulse on the market, IRF’s new study, 2019 Voice of the Market: The Use of Non-Cash Rewards & Recognition, looks at what is top priority when designing, implementing, and executing recognition programs. The research finds that variety is key in order to accommodate a spectrum of worker preferences. Some of the most common rewards include:

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Critical Considerations

India Economy

Four factors impacting talent and hiring in the world’s fastest-growing economy.

By Michael Switow

Confused about the state of the India’s economy? The planet’s largest democracy is the fastest-growing major economy, with 2019-2020 fiscal year GDP growth expected to clock in between 6.8 and 7.3 per cent. But growth is starting to slow with government deficits rising and unemployment reportedly running at 6.1 per cent, a 45-year high (although Delhi has disavowed the statistic).

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Entrepreneurial Spirit

Entrepreneurial Talent

Fostering innovation and growth comes down to one thing: culture.

By Michael Switow

Guest lecturers in a Singapore classroom—it doesn’t matter if it’s a secondary school or tertiary institution, a large assembly or a small group—will find that hands are often slow to rise when it’s time to ask questions. The same is true in Hong Kong and other parts of Asia.

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Decreasing the Gap

Gender Pay Gap

Faced with stricter pay reporting regulations, UK companies are implementing recruitment strategies to increase diversity.

By Simon Kent

The UK’s gender pay gap reporting regulations, which require organisations with more than 250 employees to publish their pay gap data, have revealed the significant and entrenched gender inequality that exists in the workplace. But on its own, the initiative is not enough to change the problems it highlights.

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On-Demand In Demand

Payroll Technology

Today’s technology developments can improve the ease and efficiency of payroll and rewards processes.

By Simon Kent

It’s a cliché but it’s true: There really is an app for everything. For employers, the 24/7 always-on, always-available level of service expected by customers is now also expected by employees. Just as banking hours have been replaced by a constantly accessible online portal, the idea that employees should wait until office hours to check their pay, rewards, benefits, and other work-related entitlements is becoming outdated.

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Reaching New Heights

Diverse Leadership

Empower the workforce of the future by proactively building a diverse leadership pipeline.

By Marta Chmielowicz

In today’s competitive and fast-moving business world, innovation is key—and there’s no shortage of advice about how companies can innovate. From adopting AI-enabled technologies to embracing an agile mindset, HR leaders are working hard to stay ahead. But there’s another proven driver of progress and change that organizations can add to their list of strategies: building a diverse leadership team.

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2019 Baker’s Dozen Customer Satisfaction Ratings: Employee Engagement

HRO Today Baker's Dozen

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis.

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In the Right Direction

Pay Equity

Gender pay inequities exist but the gap is narrowing.

By Katie Bardaro

Gender pay inequities persist in 2019, but not necessarily in the way many people think. There is a lot of miscommunication and confusion about the gender pay gap, so let’s set things straight. PayScale leveraged pay data from 1.8 million employees to compare the overall median pay for women to the overall median pay for men and found that women earn 79 cents for every dollar earned by a man. When accounting for the intersectionality of race/ethnicity and gender, this pay gap ranges from 74 cents on the dollar (African American and Hispanic women) to 93 cents on the dollar (Asian women).

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CEO’s Letter: A “Disengaged” HR Service Sector

HRO Today

Be Elliot H. Clark

At the HRO Today Forum in May, many CHROs and top-level practitioners were disappointed to hear Dr. Peter Cappelli of the Wharton Center for Human Resources say during a town hall session that current research suggests that employee engagement scores don’t tell HR or executive leadership very much as a predictive tool for productivity. I have not reviewed that research personally, but I defended the employee engagement provider industry saying that engagement surveys are predictive of retention—no minor issue—and can help identify problems in line management. Conclusive “linkage research” between engagement and performance has been the holy grail of the OD profession for decades. But the employee engagement industry has a bigger problem to contend with than Dr. Cappelli questioning predictive value. That problem is: Their service is not very good.

HRO Today is publishing our first-ever Baker’s Dozen Customer Satisfaction Ratings for Employee Engagement this month, and overall, the “engagement” of engagement customers is low. There are few companies on the list that outperform their cohort, but generally, the scores for customer service are the lowest of any other HR service offering.

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A Personal Touch

Employee Experience

A robust recognition program can help deliver a rewarding employee experience that drives culture forward while improving engagement.

By Marta Chmielowicz

Today’s consumers not only value personalization, they expect it. Brands like Amazon, Netflix, and Facebook have made individually tailored recommendations a key component of their business strategy. In today’s tech-driven, hyper-stimulating world, people crave high-touch experiences that reinforce their sense of identity and acknowledge them as individuals. And this is confirmed in the research: A recent survey by Adobe shows that 77 percent of companies believe that providing real-time personalization is crucial to success.

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