Take a closer look at how Shop Direct revamped its recognition strategy during a big transition. By Christa Elliott
Today, Shop Direct is a multi-brand, online retailer serving the United Kingdom and Ireland. The company’s 4,700 on and ofﬂine employees successfully ship more than 50 million products every year, but its digital success was a long time coming. Only after transitioning to an online platform and rethinking the way that it recognised its workforce was Shop Direct able to meet its full potential and become the retail success that it is today.
Shop Direct was born from the iconic British retailer Littlewoods—a company founded more than 80 years ago when mass-market retailing was in its infancy. Although Shop Direct became a brand well-loved by consumers, the shift to online shopping and marketing over time meant that the U.K.-based retailer had to adapt alongside industry developments or risk becoming obsolete.
Bringing a positive candidate experience to relocation assignments can be a key differentiator.By Christa Elliott
Most HR professionals agree that creating an outstanding candidate experience—from recruitment through onboarding—is a great way to boost employee engagement and well-being. But relocated employees, whether they are new hires or transferees, will have a very different “candidate experience” due to the special circumstances of their employment and the careful planning that goes into a relocation. Done well, a relocation can illustrate that the organisation is invested in the employee’s success and growth. But if the relocation assignment isn’t given special attention and care and becomes stressful for the employee, it can work against the organisation.
A 2017 study by CareerArc found that 99 per cent of employers believe that managing employer brand and reputation (including through candidate experience) is important to attracting top talent.
By investing in employees, Zurich has seen increases in engagement levels and net promoter scores to boot.
By Debbie Bolla
Although his surname may mean diminutive, Brian Little has only done big things for Zurich North America. As head of human resources for the insurance provider, Little intrinsically understands the direct link between exceptional employees and satisfied customers. Striving to be “a company of choice for insurance in North America and globally” means focusing on what differentiates Zurich from competitors, and Little believes it’s how Zurich interacts with clients. That interaction is one of the main drivers behind his “Zurich Oxygen” initiative: a program that completely shifts how managers work at the insurance company.
Understanding the critical role managers play in supporting employees to be their best, Little developed Zurich Oxygen to help mold and improve the capabilities and people management skills of managers.
Research reveals five trends that help guide best practices in payroll.
By Mollie Lambardi
Payroll continues to be one of the top services that is outsourced to a third-party provider. In fact, Aptitude Research Partners’ recent study on workforce management found that four out of five organizations are using payroll software solutions or payroll services. When looking at large enterprises—those with more than 1,000 employees—that number is nearly nine out of 10. As organizations struggle to find and keep great talent, creating a positive payroll experience is increasingly important. And as HR organizations seek to position themselves as strategic leaders, the last thing they want is to be bogged down by payroll errors. But an increasingly complex regulatory environment is quickly complicating the world of payroll.
Fortunately, today’s payroll solutions are moving beyond the commoditized marketplace, charging pennies per employee to cut checks.
A successful, global recognition programme calls for a local touch.By Debbie Bolla
With nearly 50,000 employees in 180 countries, the global nature of The Dow Chemical Company’s workforce was a primary consideration for its employee recognition programme. What was CHRO Johanna Söderström and her team’s solution? A global platform executed locally.
The technology behind the programme—powered by O.C. Tanner— was standard across the organisation, but leaders in each country could determine the specific approaches that would work for them. The global, multifaceted “Accelerate Great” programme creates meaningful experiences for employees through the direction and discretion of managers and leaders.
For example, David Sturt, executive vice president of O.C. Tanner, says it’s more commonplace for a recognition moment to be very public in India—it would likely feel like a celebration.
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