Global Board of Advisors

Advises on global strategy and communications as defined by the Association Executive Team.

Board members must commit to participating to an annual meeting schedule of two (2) meetings per year in person in North America and Europe to coincide with the Forums. The other two (2) meetings will be conducted as a conference call. Personal participation is compulsory for continuity and all board members must commit to attending or may be removed. Members will remain in place as membership is current and dues paid, or until notified otherwise. The Association Executive Team will define the strategy and activities with the committee providing expert industry guidance and as relevant volunteers from their companies for specific initiatives.

Others members will be considered at the discretion of the Association Executive Team at SharedXpertise.


kevinKevin McDonald – Vice Chair

Vice President, BPO Governance
The E.W. Scripps Company

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HR Technology, HR Operations, Governance

Kevin McDonald has over 14 years of experience working within both large and mid-market companies in virtually every aspect of HR operations, technology strategy and implementation. With a primary focus on HR technology & service delivery, business process outsourcing governance, and business process transformation, Kevin has spent the last ten years focused on maximizing the value of his company’s outsourcing relationships through the design, implementation, and leadership of services, technology, and vendor governance.

Kevin joined The E. W. Scripps Company in February 2007 as the Director, Vendor Management.  In this role he led the service provider selection, contracting, solution design, and the HR Operations retained organization design process for one of the first full-scope mid-market HRO deals.  In July 2008, in conjunction with the spinoff of Scripps Networks Interactive, Kevin was promoted to Director, HR Operations and completed the transition of services to ADP COS, which went live in November 2008.  In September 2011, Kevin was promoted to Vice President, BPO Governance and oversees Scripps major BPO relationships.

“I am happy to have been asked to continue on the Global Advisory Board as my tenure as Vice-Chair of the HROA ended.  The new Association is better focused on the evolving HR services and technology industry and is poised to help buyers as they make decisions on HR strategy and service delivery.”

elliotElliot Clark

SharedXpertise, HRO Today

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Elliot Clark is the Chairman and CEO of SharedXpertise Media, LLC which he founded in 2006. Elliot oversees company management and the publication of HRO Today, HRO Today Global Edition and Corporate Responsibility Magazine the related global HRO Today conference series and the Commit!Forum, the largest corporate responsibility conference in the world. Elliot writes a column for each magazine issue with commentary on newsworthy events and speaks at events internationally on related topics. Elliot also works closely with development of research standards for the customer satisfaction research ratings for the leading human resource services providers and the Corporate Responsibility Magazine’s 100 Best Corporate Citizens Ranking.

Elliot has had a long and distinguished career in the human resources services and technology industry. Prior to SharedXpertise, he was the Chief Operating Officer of Kenexa Corporation (Nasdaq KNXA), a leading provider of HR software and services. Elliot worked at Kenexa from 1991 until 2006 and was instrumental in growing the company from 12 to 1200 employees. He oversaw corporate operations and directly managed the recruitment process outsourcing division. He led the Kenexa team to be named the top provider in RPO by multiple industry analysts and publications. As a key member of the executive team, he was deeply involved in 15 acquisitions, 3 private equity financings and an IPO. He served on the Board of Directors of Kenexa from 1997 until 2006.

Elliot also had a distinguished career in the Executive Search industry, completing numerous senior executive assignments in the pharmaceutical and healthcare industry, and was active in the leadership of the largest pharmaceutical affinity association in the world, the Drug Information Association, serving on the Steering Committee of North America from 1994 to 1997.

Elliot is a graduate of the Wharton School of Finance and Commerce of the University of Pennsylvania earning a B.S. Economics where he majored in Human Resources. He also served on the National Board of Directors of the Wharton Alumni Association from 1997 to 1998. Elliot is currently the Chairman of the Board of Directors of the Ehlers Danlos National Foundation and a member of the Board of Trustees of Michener Art Museum.

jeanneJeanne MacDonald

President of Talent Solutions
Korn Ferry Futurestep

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RPO & Projects  

Ms. MacDonald is the President of Global Talent Solutions for Futurestep. She is based in the firm’s Los Angeles office and reports directly to Futurestep’s CEO. Ms. MacDonald is responsible for its solutions business which includes RPO, Projects and Consulting services where she is responsible for business development, solution design, technology architecture and services, talent advisory services, and service execution strategy. Prior to her current role, Ms. MacDonald held the role of CSO and was responsible for setting Futurestep’s global sales strategy, proactively cultivating and driving large global opportunities and aligning Futurestep’s regional sales teams. Before her role as CSO, she was VP and GM of the North America RPO and Projects Solutions business segment for 2.5 years responsible for the p/l and operations for the respective service solutions. Joining the firm in 1998, she has developed extensive experience working with clients in a variety of industries, including consumer package goods, financial services, life sciences and advanced technology.

Ms. MacDonald began her career in 1990 working in the Supply Chain industry for what is now, UPS Supply Chain Solutions. She then worked for American Telephone & Telegraph (AT&T) working in both Marketing and Sales leadership roles for voice, data and Web-related services. Ms. MacDonald was recognized by AT&T with a “Gold Club” status, an honor awarded to the top two percent of the organization’s employees for exceeding client expectations. Ms. MacDonald has served on Korn/Ferry’s Global Partnership Council representing Futurestep, reporting to Korn/Ferry’s CEO. She is also on the Board of Trustees for the Human Resources Outsourcing Association. She holds a bachelor’s degree with majors in both International Relations and French from the University of Virginia.

“I serve on the Board because the HROA has incredible access to best-in-class services and solutions from both a buyer and provider perspective. As an executive on the provider side, I am a representative voice of all of our clients and I want to share that voice to the Board as we then are able  to consider  a wide voice of buyers of outsourced services in the representation of best-in-class content  that the HROA gives back to its association members.”

Jill Picture 2015 SMALLJill Goldstein

Global Offering Lead—Talent and HR BPO

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Jill Goldstein leads Accenture’s Talent and HR BPO group, where she develops long-term strategy and collaborates with clients to deliver valued solutions. Since joining Accenture in 2006, she has played an integral role shaping the services Accenture delivers to its Talent and HR BPO clients. In 2013, the HRO Today Services and Technology Association honored her as the Global Thought Leader of the Year. She also received an Accenture Innovator of the Year Award for her contribution of patent-pending methodologies for workforce forecasting, analytics and business strategies for HR.

Prior to joining Accenture, Jill served as vice president of HR for Spherion Corporation with responsibility for strategy, implementation and operations.  Before that she worked with Ford Motor Company, managing HR programs for more than 100,000 employees. Jill holds a B.S. in Accounting from Indiana University Bloomington, Kelley School of Business and an M.B.A. from Loyola University-Chicago.

“I am honored to be a member of both the Global and Regional Boards of Advisors for HRO Today Services and Technology, and enthused to be on the forefront of HR’s evolution to meet the needs of workforces around the globe.”

Jeff Croyle120x150Jeff Croyle


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Jeff is the Partner responsible for ISG’s Global HR Advisory Practice. He spends most of his time helping complex organizations solve their HR delivery and technology problems and has been involved in many of ISG’s largest projects. Jeff led the two largest HRO RFPs to go to market in each of 2012 and 2013.

Jeff spent 23 years on the service provider side before joining ISG back in 2003. He also sits on the Global Board of the HRO Today Services and Technology Association.