The top multi-process HRO providers are ranked based on our survey.
 
 

With the face of healthcare changing and spending under greater scrutiny, benefitsadministration contracts are expected to rise in 2010.
 
By Debbie Bolla
 
 

Last year when we surveyed the learning industry, cost reduction—driven by vendor management and BPO procurement management—was the buzz among providers. Today, cost savings continues to be the major driver, but buyers have made clear that service and organizational issues are equally important.
 

 Hertz needed to raise employees’ grades in customer service. Enclosed: a lesson plan.
 
By Russ Banham
 

 We rank the leading providers, explore market trends, and analyze best-practice case studies.
 

 A decrease in hiring volume has screening providers thinking about the future. Improvements and innovation are in the forecast.
 
By Debbie Bolla
 

Sodexo’s Vice President of HRMS and Payroll Lou Fiore has built a successful career by acting as liaison between the business side and technology operations.
 

 How outsourcing helped a telecom company improve both worker and customer satisfaction.
 
By David Mallon
 

 A down economy has put some budgets on hold, but providers and buyers are getting creative in their ways to show staff members their value.
 
 

We rank the top providers in employee recognition solutions.
 
A key challenge for any executive is to keep the company’s workforce engaged. Whether in services or manufacturing, employees must feel valued as the most important corporate asset. Sponsoring an employee recognition program is not enough if it doesn’t help your organization improve performance.