Governance and Assessing HRO: Untangling HRO-Adverse Dogma

The arguments against outsourcing are many, but consider how governance can just as easily mitigate these risks by Marianne Bays Many positive reasons for considering HRO get lost in politics and dogma within organizations today. Too often, fear of change drives companies to inappropriately dismiss the potential benefits of outsourcing. Dogmatic utterances about “why we […]

The Baker’s Dozen: Training and Development

The top providers of training and development outsourcing. by HROT Staff For the second year in a row, HRO Today goes back to school with a feature on the top players in training and development (T&D). To see which vendors made the grade, we contacted more than 30 learning providers to gather some key data […]

Underdeveloped Governance Can Lead to Dissatisfaction

The market is maturing and clients are becoming more sophisticated in the way that they contract, yet one outsourcing skill is so underdeveloped it’s putting all outsourcing relationships at risk. by Jemima Fitzgerald Morgan Chambers has, for the past few years, conducted outsourcing performance studies in many European countries—exploring client satisfaction with their service providers […]

Expanding the Role of RPO Providers

Four leading providers talk about buyer needs, maximizing the RPO process, how to collaborate, and other intangibles to make the relationship a success. by Andy Teng Brandt Hamby (BH) is executive vice president of business development for StraightSource. He was previously VP of operations and helped build and manage a service delivery model that supported […]

2016 Baker’s Dozen Customer Satisfaction Ratings: MSP

We rank the top providers based on customer satisfaction surveys. By the Editors HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly […]

Moving Up

Joan Davison’s vision for contingent labor management is pushing the market forward. By Debbie Bolla      As a corporate relocation executive, Joan Davison was used to placing professionals in new locales for their jobs. But there came a time to make a career move herself. “I was looking for an opportunity that would allow […]

Greater Expectations

Eight key drivers of best-in-class BPO relationships.   By Jill Goldstein      Business process outsourcing (BPO) has become standard operating procedure for most companies during the past two decades. But as comfort levels increase, so do expectations. With the performance bar raised, BPO is becoming a more complex endeavor.     Until recently, companies […]

The Tyranny of the Contract

At the 2010 HRO Summit in Tampa, insights filled hallways and conference rooms alike. One panel, however, captured the delicate dance of the provider-practitioner relationship. Led by Accenture’s Barbara Coull Williams, three top thought leaders shared data, best practices, and a confession or two.   Barbara Coull Williams: What are the root causes of the […]

The Integration Imperative

The next generation of HR services will demand connection of the silos.   By Erica Volini and Michael Gretczko     The past few years have been tumultuous for the HRO industry. Deals have failed, providers have exited and organizations have, often times, been left holding the bag. Many have offered predictions on the future […]