Path to Self-Service

How Hershey delivered a personalized employee experience.   By Mike Yeagley   Hershey Entertainment & Resorts (HE&R) was founded 
in 1927 when Milton S. Hershey elected to separate his chocolate manufacturing operations from his other businesses. With more than 1,600 full-time and 6,300 part- time and seasonal employees, HE&R owns and operates brands such as […]

The Self-Disruptive Leader

In the age of transformation, executives are forced to adapt to a new way of working.

By Michael Switow

In an age of disruption, what types of leaders are needed to drive organisational success?“ It’s no longer good enough to be agile,” explains Korn Ferry’s Associate Client Partner Tim Wiseman. “You can’t just respond. You have to get in front. What we’ve used in the past to measure what ‘good’ looks like for leadership models is not going to get us to the future.” Instead, Wiseman says the best leaders are people who “get in front and break things before their competition breaks them.”

Austere Times Renews Interest in Benefit Services

 Outsourced solutions help address skyrocketing healthcare costs, retirement challenges as organizations seek integration across numerous benefits. By Andy Teng   Like payroll, benefits administration is a foundational service that HR must get right all the time. Whether it’s defined contributions (DC), pensions, or health and welfare, these critical components of employee benefits require careful attention […]

Engineering HR Service Innovation

In Kimberly-Clark’s ambitious efforts to transform HR through outsourcing, the company is counting on the research-disciplined mind of Edwin Garcia to guide implementation. by Andy Teng Engineers don’t usually end up as HR leaders, but when they do, you might expect the same level of process rigor in learning or recruitment administration as you might […]

Insourcing, Outsourcing? How about Self-sourcing?

In creating one of the world’s largest HR shared-services centers in 2002, Standard Chartered Bank sourced HR for more than 40,000 employees—to itself. Standard Chartered’s story is a twist for HRO Today. Sure, HRO growth comes from North American corporate and public sector clients, but it also comes from international companies with rapidly evolving HR […]

How Digital HR Solves Business Challenges

Schneider Electric is transforming its human capital management approaches one tech solution at a time.

By Olivier Blum

Demands on employees have increased—and HR must keep pace or risk falling behind. It’s a daily occurrence that employees attend video conferences, use workplace productivity apps, and receive smartphone notifications. They can’t wait for their HR department to catch up with them via phone calls or letters. Modern workers want the same prompt customer service experience that they receive from online marketers. They also expect to feel empowered by their HR departments, not disenfranchised by them.

Un-Conventional HR

EVP of HR Liz McAuliffe explains how she carries the Un-carrier culture of T-Mobile through to the talent strategy.

By The Editors

Within one’s career, taking the biggest risk often comes with earning the biggest reward. Just ask Liz McAuliffe. McAuliffe is now the executive vice president of HR at T-Mobile, the self-proclaimed Un-carrier that is radically changing its approach to both its customers and employees, adopting a people-first strategy that listens first and acts second. McAuliffe has spearheaded this transformation, introducing a number of initiatives to better support employees in their personal and career growth—and drive business success as a result. Learn more here.

The New Why Behind Work

Organizations need to provide a meaningful, human experience while fulfilling their purpose to succeed today.

By David Mallon

The “why” of work is shifting. People want meaning, and organizations may need to temper technology by focusing on the human element of work. Responding to a range of economic, social, and political pressures, organizations have been working to bring their inspirational corporate mission, vision, and values to life by operating as social enterprises as well as profit-making business enterprises. But to truly lead as a social enterprise, organizations must focus on the people within their four walls, as well as externally in society.

The Business of HR

What comes with being a CHRO at an HR service partner organization? The answers may surprise you.

By Debbie Bolla

As the CHRO of any organization, running the management of human capital is no easy feat. But imagine the challenges of being an HR leader at an organization whose business is to make HR’s life easier.