Balancing Cost With Value

Sophisticated buyers seek both when outsourcing payroll.   By Linda Merritt     Payroll is such a well-accepted mainstay of HR outsourcing that it’s nice to see its steady growth year after year, according to the 2013 NelsonHall Targeting Payroll BPO market analysis.   Over time, payroll outsourcing has grown, evolved, and increased in strategic […]

Onward And Upward

Buyers’ confidence and technology will push the industry forward.   By Linda Merritt     As HRO reaches a new level of maturity, there is growing acceptance on many fronts. There is less perceived risk in the decision, value is balancing the focus on cost, and pent up technology needs will be opening the door […]

Out of the Ashes

Where HR services have been—and where they’re headed.     By Debbie Bolla      Looking back 10 years, strategy, expertise, and innovation weren’t major parts of HRO contracts—or even the mindsets behind them. Cost savings was top of mind, and HR executives looking to get in the game wanted a third-party provider to take […]

Prime Time

The last five years in outsourcing from three experts.     By the Editors     During the past few years, the HR outsourcing market has endured growing pains and enjoyed maturation. Misperception, followed by consolidation and reformulation has led to a new understanding between practitioners and providers. Oh, and there was the small matter […]

Forecast 2012

HR experts offer their opinions.   By Russ Banham   In a year marked by increasing economic, social, and political volatility across much of the planet, major trends in HR outsourcing give hope that the industry is maturing while remaining flexible enough to adapt to a changing marketplace.     Key acquisitions and strategic partnerships […]

The M&A Binge

  Consolidation was the name of the game in 2010, but what does it mean going forward?   By Linda Merritt       HRO M&A madness was a big story in 2010, and the tale will continue into 2011. Nearly three dozen 2010 HRO mergers and acquisitions crossed the gamut of HRO service lines—with […]

No Longer Single

More than ever before, the marketplace demands that  multi-process HRO provides variety—and flexibility.    By Linda Merritt     At NelsonHall, we monitor multi-process HRO (MPHRO) and how it is continuing to reinvent itself to meet changing client needs and the pressures of a constrained economy. It is hard to make a call that the […]

Spherical Thinking

Some educated guesswork about the coming year.   By Elliot Clark   You have to love the metaphor of millions watching a Waterford Crystal ball descending a modern day obelisk counting down to a New Year. Most in the crowd were thinking 2009 would never end. Here was the moment at hand, and, voila, the […]

A Gathering at the Summit

In a first, the industry’s biggest HRO buyers come together with providers and advisors in meeting of the minds to discuss how to improve outsourcing. by HROT Staff Successful HRO contracts are hinged on the idea that employers and service providers forge partnerships that transcend traditional buyer-vendor relationships. So when the industry gathered for the […]