Four Lessons from the Feeding Frenzy In the RPO Market

Recruitment process outsourcing, or RPO, is the hottest segment of the HRO market. In talking with dozens of buyers and even more providers, here are four lessons for anyone who touches RPO. by Harry Feinberg, Jay Whitehead Oh, for the good ol’ days of recruiting. When you needed an executive then, you would call mega-retained-fee […]

2018 Baker’s Dozen Customer Satisfaction Ratings: MSP

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers. Once collected, response data for all providers with a statistically significant sample size are loaded into the HRO Today database for analysis. For this survey, we required 10 responses from seven companies.

Back To The Basics

By D. Zachary Misko

The HRO Today Global HR Association Advisory Board evaluates member feedback, industry trends, and customer needs to determine what we should include in our annual project plan. As we discussed the initiatives on the table for 2018, it became clear that we should go back to the basics to remind, reteach, and educate HR professionals on the fundamentals of evaluating service and technology needs within the business. So that is exactly what we are going to do.

This year, the HRO Today Global HR Association will build tools to help HR services and technology buyers better determine and manage their needs.

Finding the Right Formula

Learn how employee engagement strategies and surveys can be used to drive meaningful change.

By Debbie Bolla

Employee engagement has been one of the most talked about topics in HR in recent years. It’s certainly not a new idea, but shocking statistics—both good and bad—of its impact on business have put employee engagement back on the map in a big way. So it’s no wonder that HR is searching for the right formula to drive engagement among the workforce. A good place to start is by taking a look at organizational culture.

2018 Baker’s Dozen Customer Satisfaction Ratings: Relocation

We rank the top providers based on customer satisfaction surveys.

By The Editors

HRO Today’s Baker’s Dozen Customer Satisfaction Ratings are based solely on feedback from buyers of the rated services; the ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey which we distribute to buyers directly through our own mailing lists and indirectly through service providers.

To Bot or Not to Bot?

Artificial intelligence has the potential to improve speed to hire, quality of hire, and candidate experience.

By Marta Chmielowicz

Due to rapid advancement in machine learning and natural language processing, chatbots have not only captured the attention of consumer-facing brands, but are also beginning to infiltrate the business sector. Although they have primarily been utilized in customer service, this technology’s capabilities have broadened beyond support and now offer many opportunities to assist the HR function.

Next-Gen Leaders

Organizations need to start grooming top-performing millennials into tomorrow’s leaders.

By Rachel Cubas-Wilkinson

It’s hard to believe but it’s been three years since millennials surpassed Gen-Xers as the largest segment of the workforce. This shift has made a notable impact across the spectrum of employee recruitment, selection, succession planning, and development for leadership roles. As the number of millennials in the workforce rises, baby boomers who still hold many leadership positions are continuing to retire—and there’s a notably smaller cohort of Gen Xers slated to take their place. The result: Millennials may find themselves thrust into leadership and management roles sooner than anticipated.

Making Teams Work

Three strategies that help managers enable their employees to succeed.

By Amy Leschke-Kahle

At work, a team can mean many things. Organizations can have a team of executives or a team of frontline workers. They can have a hierarchical team, a flatter team, or a dynamic team that brings together contractors and full-time employees from disparate groups or practices depending on the project at hand. Whether it’s in the field of hospitality, technology, or on the shop floor, teams are where work lives. But increasingly, more and more work gets done in groups outside of the organizational chart.

What’s Ahead

HR leaders discuss their top priorities for 2018.

By Debbie Bolla

Faced with a pressing expectation to deliver strategic initiatives, HR business leaders have become more agile in their approach to human capital management. And it’s making an impact. Randstad Sourceright’s 2018 Talent Trends Report finds that 84 per cent of respondents say the work they do will prepare their organisation for the future. Here, four HR leaders share what is on their agenda for 2018; ways they are attracting, recruiting, and retaining the best talent; and how they are getting ready for the European Union’s impending General Data Protection Regulation (GDPR).

CEO’s Letter: Engaging Your Engine

Stay tuned for a new Baker’s Dozen survey rating employee engagement evaluation providers.

By Elliot H. Clark

I can remember as a young geek watching episodes of the science fiction series Star Trek. Captain Kirk and his series successor Captain Picard would gesture with their hands and say the word “engage,” and the warp engines would magically whisk the starship to light-speed. Unfortunately for HR professionals—who are not in the Starfleet—we have to deal with warp engines made of people. We have talked so much about talent acquisition the past few years, but now, as the labour markets heat up, organisations need to be laser-focused on retention and engagement. Most companies already are. But how are industry providers of engagement surveys and consulting services faring? This year, HRO Today Global will launch a Baker’s Dozen Customer Satisfaction survey for Employee Engagement Survey Services to find out just that.