Critical Measures

 Gauging customer satisfaction in HR outsourcing requires an eye on factors far beyond delivery of service.   By Debbi Dameshek, Lisa Spence, Veronica Perl, Melanie Alexander, and Bryan Sansbury, Hewitt Associates     When employees interface with an HRO provider, their stress level is usually high. Something has gone wrong, or they perceive that something has […]

Shell’s Secret to HR Success

How HRO helped streamline Shell’s HR. by Russ Banham Paper is a bad word at Shell. The diversified energycompany’s Employee Services department (a division of HR) at its U.S.operations in Houston, Texas, has endeavored for the past decade toautomate administrative functions like the issuance and delivery ofW-2s, unemployment claims, and employment verification to employees.Employees can […]

HRO Today Releases Worker Confidence Index Study for Second Quarter 2017

HRO Today Releases Worker Confidence Index Study for Second Quarter 2017 Worker Confidence Index Drops to Last Year’s Levels Philadelphia, PA – September 12, 2017 – HRO Today announced that it has released its Worker Confidence Index Study for the second quarter of 2017. In this study, the Worker Confidence Index (WCI) reports of a […]

HRO Today and PeopleScout Release Global Labor Market Study

HRO Today and PeopleScout Release Global Labor Market Study Data and Predictions Point to Cautious Improvement Philadelphia – August 24, 2017 – SharedXpertise, publisher of HRO Today, and PeopleScout, a global provider of recruitment process outsourcing (RPO), managed services (MSP) and total workforce solutions, have announced the release of the first quarterly global unemployment report […]

HRO Today Announces 2017 Recognition Baker’s Dozen Rankings

August 17, 2017 – Philadelphia, PA – HRO Today has announced its 2017 Baker’s Dozen Customer Satisfaction Survey rankings for recognition.  The rankings were revealed on August 17, 2017, via video announcement on YouTube and live posts on Twitter. To determine the rankings, HRO Today collects feedback through an online survey that is distributed both […]

Halfway There

I write this month’s article on a plane heading to London for the HRO Today Services and Technology Association EMEA board meeting. As usual, I people watch when I travel; I’m always curious to see how people interact, respond to situations, and behave. Maybe it’s the HR person in me, or maybe I’m just curious. […]

Renee Preston Joins SharedXpertise as Vice President of Membership Services

Philadelphia, PA – August 1, 2017 – SharedXpertise, publisher of HRO Today and HRO Today Global magazines and producer of the HRO Today Forum events, announced that Renee Preston has joined the organization as vice president of membership services. Preston arrives at SharedXpertise with over twenty years of experience inside the outsourcing industry, regularly connecting […]

C-TEN

  Bringing CHROs Together for Invigorating Idea Exchange The Premier Networking and Professional Development Society for Top HR Leaders Sensitivity, confidentiality, and insight are all requirements of great HR leadership.  In fact, the nature of most HR issues calls for the utmost discretion.  In perhaps no other role does the phrase “lonely at the top” […]

T.A.L.E.N.T.

  Bringing Talent Acquisition Executives Together for Invigorating Exchange If people are an organization’s best asset, then why is investment in recruitment initiatives so hard to come by? Our answer to help companies and talent acquisition leaders be more successful is a collaborative executive network aptly named Talent Acquisition Leader Executive Network Team (TALENT) – […]

HRO STA Update: Your Window Seat is Ready

I write this month’s article on a plane heading to London for the HRO Today Services and Technology Association EMEA board meeting. As usual, I people watch when I travel; I’m always curious to see how people interact, respond to situations, and behave. Maybe it’s the HR person in me, or maybe I’m just curious. […]