Critical Measures

 Gauging customer satisfaction in HR outsourcing requires an eye on factors far beyond delivery of service.   By Debbi Dameshek, Lisa Spence, Veronica Perl, Melanie Alexander, and Bryan Sansbury, Hewitt Associates     When employees interface with an HRO provider, their stress level is usually high. Something has gone wrong, or they perceive that something has […]

Shell’s Secret to HR Success

How HRO helped streamline Shell’s HR. by Russ Banham Paper is a bad word at Shell. The diversified energycompany’s Employee Services department (a division of HR) at its U.S.operations in Houston, Texas, has endeavored for the past decade toautomate administrative functions like the issuance and delivery ofW-2s, unemployment claims, and employment verification to employees.Employees can […]

HRO STA Update: Worried About Pokemon Go Drivers? Just wait for HRO Today Go

By D. Zachary Misko Technologies that enhance our lives, personally and professionally, continue to emerge every day. I don’t know that Pokemon Go enhances everyone’s lives, but it certainly has people talking and has captured the interest of millions across the globe. The HRO Today Services and Technology Association is a global association of HR […]

2016 Baker’s Dozen Customer Satisfaction Ratings: Relocation

Top providers in relocation services ranked based on customer satisfaction surveys HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers […]

Exactly What Does Quality Mean in the RPO Space?

Nine take-home findings from a WilsonHCG and HRO Today Magazine study  Ask a person on the street what quality means, you’ll get a variety of answers. Craftsmanship. Performance. Reliability. Good answers, but they beg for follow up. Ask an HR exec what RPO quality means, and you’re likely to hear about service—how well their provider […]

Clinical Magnet, HRO Today Release Study on Impact of HR on Hospital Revenue, Occupancy Rates and Patient Care – 1/19

A new study released today by Clinical Magnet, the only exclusive healthcare recruitment process outsourcing (RPO) provider in the U.S., and HRO Today, a leading publisher and producer of events for senior-level human resources executives, reveals that the lack of patient-facing staff in hospitals is a major contributor to low occupancy rates, costing U.S. hospitals […]

Press Releases

HRO Today Releases Worker Confidence Index Study for Fourth Quarter 2016 Employee Worker Confidence Index is Strongest in Study’s History Philadelphia, PA – March 21, 2017 – HRO Today announced that it has released its Worker Confidence Index Study for the Fourth Quarter of 2016. The Worker Confidence Index – one of the key measurements […]

Well Off

Keys to building a roadmap for employee financial wellness. By Kathy Hall Financial stress is not a problem based on income. According to Price Waterhouse Coopers’ 2015 Employee Financial Wellness Survey, 22 percent of employees earning $100,000 or more find it difficult to make their minimum credit card payments on time each month. When employees […]