Critical Measures

 Gauging customer satisfaction in HR outsourcing requires an eye on factors far beyond delivery of service.   By Debbi Dameshek, Lisa Spence, Veronica Perl, Melanie Alexander, and Bryan Sansbury, Hewitt Associates     When employees interface with an HRO provider, their stress level is usually high. Something has gone wrong, or they perceive that something has […]

Shell’s Secret to HR Success

How HRO helped streamline Shell’s HR. by Russ Banham Paper is a bad word at Shell. The diversified energycompany’s Employee Services department (a division of HR) at its U.S.operations in Houston, Texas, has endeavored for the past decade toautomate administrative functions like the issuance and delivery ofW-2s, unemployment claims, and employment verification to employees.Employees can […]

HRO STA Update: Your Window Seat is Ready

I write this month’s article on a plane heading to London for the HRO Today Services and Technology Association EMEA board meeting. As usual, I people watch when I travel; I’m always curious to see how people interact, respond to situations, and behave. Maybe it’s the HR person in me, or maybe I’m just curious. […]

Then and Now

CEO Elliot Clark examines his first column in HRO Today: what was predicted correctly, what was a little off track, and what is to come. By Elliot H. Clark From May 2007: Showing Our Outsourcing FaceHaving survived my first month as the CEO of Outsourcing Today, I’ve had an opportunity to see up close how […]

HRO Today Services and Technology Association Update: The (Near) Future of Talent Acquisition

This month at our annual HRO Today Forum North America we introduced our Talent Acquisition Leader Executive Network Team (TALENT). This is HRO Today’s way of helping companies and talent acquisition leaders become more successful in a collaborative executive network. This group will be dedicated to advancing the profession and industry with essential, knowledge-based, data-driven […]

HRO Today Services and Technology Association: Global HR Association + Engagement = Success

Members of an association often focus on the basics, simply join to show engagement within an industry group, or to post their membership on their LinkedIn profile or resume. But association members should understand the big picture—the core principles and fundamentals that unite and benefit everyone. When members of an association understand how the daily […]

HRO STA Update: Worried About Pokemon Go Drivers? Just wait for HRO Today Go

By D. Zachary Misko Technologies that enhance our lives, personally and professionally, continue to emerge every day. I don’t know that Pokemon Go enhances everyone’s lives, but it certainly has people talking and has captured the interest of millions across the globe. The HRO Today Services and Technology Association is a global association of HR […]

2016 Baker’s Dozen Customer Satisfaction Ratings: Relocation

Top providers in relocation services ranked based on customer satisfaction surveys HRO Today’s Baker’s Dozen rankings are based solely on feedback from buyers of the rated services. The ratings are not based on the opinion of the HRO Today staff. We collect feedback annually through an online survey, which we distribute both directly to buyers […]

Exactly What Does Quality Mean in the RPO Space?

Nine take-home findings from a WilsonHCG and HRO Today Magazine study  Ask a person on the street what quality means, you’ll get a variety of answers. Craftsmanship. Performance. Reliability. Good answers, but they beg for follow up. Ask an HR exec what RPO quality means, and you’re likely to hear about service—how well their provider […]