Critical Measures

 Gauging customer satisfaction in HR outsourcing requires an eye on factors far beyond delivery of service.   By Debbi Dameshek, Lisa Spence, Veronica Perl, Melanie Alexander, and Bryan Sansbury, Hewitt Associates     When employees interface with an HRO provider, their stress level is usually high. Something has gone wrong, or they perceive that something has […]

Shell’s Secret to HR Success

How HRO helped streamline Shell’s HR. by Russ Banham Paper is a bad word at Shell. The diversified energycompany’s Employee Services department (a division of HR) at its U.S.operations in Houston, Texas, has endeavored for the past decade toautomate administrative functions like the issuance and delivery ofW-2s, unemployment claims, and employment verification to employees.Employees can […]

HRO Today Releases Worker Confidence Index Study for 1Q 2018

Philadelphia, PA – July 11, 2018 – SharedXpertise, publisher of HRO Today Magazine, and Yoh Recruitment Process Outsourcing have partnered to release the Worker Confidence Index study for the first quarter of 2018. During this quarter, the study found that the Worker Confidence Index (WCI) increased by 2.6 points and has increased in each of […]

HRO Today Announces New Trusted Supplier Certification Program

Philadelphia, PA – June 21, 2018 – HRO Today has announced the creation of a new certification program for human resources services providers. The Trusted Supplier Certification Program will launch in January 2019 as part of the HRO Today Services and Technology Association, the premier membership channel dedicated to providing professional development, peer-to-peer networking, and […]

Thought Leaders Unite

By D. Zachary Misko

Thought leaders are the informed opinion leaders and the go-to people in their field of expertise. They are trusted sources who move and inspire people with innovative ideas, turn ideas into reality, and show how to replicate their success. We certainly have a great group of thought leaders and innovators involved in our association and our HRO Today Forum events, as demonstrated by the outstanding group of senior HR executives, thought leaders, and industry experts who attend and speak at our events, in our magazine, and in our association.

HRO Today and Alexander Mann Solutions Release Report: Human Resources New Technology for First Quarter

Philadelphia, PA – April 27, 2018 – SharedXpertise, publisher of HRO Today, and Alexander Mann Solutions, one of the world’s leading providers of talent acquisition and management services, have partnered to release the Human Resources New Technology Quarterly Summary: Q1 2018. The purpose of publishing these new quarterly reports is to track and analyze recent […]

HRO Today Forum North America Provides Leading Programming Around Driving Corporate Strategy for HR

Philadelphia, PA – April 26, 2018 – The 2018 HRO Today Forum North America will kick off on Monday, April 30 in National Harbor, Maryland, and offer attendees three days of dynamic programming focused on how HR executives can drive corporate strategy. Today’s workforce is changing at light-speed pace and savvy HR executives are leveraging […]

HRO Today and Alexander Mann Solutions Release Study: HR Finds Artificial Intelligence a Positive Evolution

Philadelphia, PA – April 26, 2018 – SharedXpertise, publisher of HRO Today, and Alexander Mann Solutions, one of the world’s leading providers of talent acquisition and management services, have announced the release of the study Bits Don’t Byte:  HR Finds Artificial Intelligence a Positive Evolution. As a tool used to guide and execute HR processes, […]