Gauging customer satisfaction in HR outsourcing requires an eye on factors far beyond delivery of service. By Debbi Dameshek, Lisa Spence, Veronica Perl, Melanie Alexander, and Bryan Sansbury, Hewitt Associates When employees interface with an HRO provider, their stress level is usually high. Something has gone wrong, or they perceive that something has […]
How HRO helped streamline Shell’s HR. by Russ Banham Paper is a bad word at Shell. The diversified energycompany’s Employee Services department (a division of HR) at its U.S.operations in Houston, Texas, has endeavored for the past decade toautomate administrative functions like the issuance and delivery ofW-2s, unemployment claims, and employment verification to employees.Employees can […]
Philadelphia, PA – April 25, 2018 – The 2018 HRO Today Forum North America will feature a keynote address given by Dr. Beverly Kaye, international best-selling author and a leading authority in the world of modern workplace performance. Dr. Kaye is a talent development expert who has dedicated her work to helping both individuals and […]
Philadelphia, PA – April 25, 2018 – For the third consecutive year, HRO Today is recognizing the continued importance of talent acquisition with its 2018 Talent Acquisition Leader of the Year Awards. This year’s group of 16 talent acquisition professionals are providing innovative practices and excellence in talent acquisition, including work within areas such as […]
Philadelphia – April 24, 2018 – SharedXpertise, publisher of HRO Today magazine and producers of the HRO Today Forums, has announced the launch of its HRO Today Advisory Services. This new boutique advisory practice assists practitioners with achieving stronger business outcomes. With comprehensive industry research as its foundation, HRO Today Advisory Services has developed decision […]
Philadelphia, PA – April 20, 2018 – The 2018 HRO Today Forum North America will present a dynamic panel discussion featuring a group of leading human resources executives. Entitled “Driving Corporate Strategy: A CHRO Panel Discussion,” six expert panelists will discuss the tactics they use to drive growth and make strategic decisions in their organizations. […]
By D. Zachary Misko
The HRO Today Global HR Association Advisory Board evaluates member feedback, industry trends, and customer needs to determine what we should include in our annual project plan. As we discussed the initiatives on the table for 2018, it became clear that we should go back to the basics to remind, reteach, and educate HR professionals on the fundamentals of evaluating service and technology needs within the business. So that is exactly what we are going to do.
This year, the HRO Today Global HR Association will build tools to help HR services and technology buyers better determine and manage their needs.
HRO Today Releases Worker Confidence Index Study Annual Report for 2017 Worker Job Security and Trust in Leadership Wavering Philadelphia, PA – March 8, 2018 – HRO Today announced that it released its Worker Confidence Index Study annual report for 2017. In this study, the Worker Confidence Index (WCI) reports a decrease of 0.7 points […]
Winners of the Annual North America Association Awards will be Announced Philadelphia, PA – January 30, 2018 – HRO Today, a leading publication in the HR industry, has announced the launch of its first HRO Today Services and Technology Association Summit – a conference and training retreat for HR services and technology providers, analysts and […]
Philadelphia – December 19, 2017 – SharedXpertise, publisher of HRO Today, and PeopleScout, a global provider of recruitment process outsourcing (RPO), managed services (MSP) and total workforce solutions, have announced the release of their global unemployment report for the third quarter of 2017. This report provides companies with global labor market data about employment rates, […]