Critical Measures

 Gauging customer satisfaction in HR outsourcing requires an eye on factors far beyond delivery of service.   By Debbi Dameshek, Lisa Spence, Veronica Perl, Melanie Alexander, and Bryan Sansbury, Hewitt Associates     When employees interface with an HRO provider, their stress level is usually high. Something has gone wrong, or they perceive that something has […]

Shell’s Secret to HR Success

How HRO helped streamline Shell’s HR. by Russ Banham Paper is a bad word at Shell. The diversified energycompany’s Employee Services department (a division of HR) at its U.S.operations in Houston, Texas, has endeavored for the past decade toautomate administrative functions like the issuance and delivery ofW-2s, unemployment claims, and employment verification to employees.Employees can […]

HRO Today Announces Leaders of Distinction and Winners of 2017 Talent Acquisition Leader of the Year Awards EMEA

Philadelphia, PA – November 9, 2017 – HRO Today has announced the leaders of distinction and winners for the 2017 HRO Today Talent Acquisition Leader of the Year Awards for EMEA. The following leaders of distinction were honored and winners announced at the exclusive awards luncheon hosted by Cielo on November 7, 2017, during the […]

HRO Today Announces Winners of 2017 CHRO of the Year Awards EMEA and Annual Association Awards EMEA

Philadelphia, PA – November 8, 2017 – HRO Today and the HRO Today Services and Technology Association have announced the winners of the 2017 CHRO of the Year EMEA awards and the 2017 annual association awards for EMEA. All finalists, leaders of distinction, and winners were honored at the exclusive awards dinner and gala on […]

HRO Today Announces Zachary Misko Promoted to President of Membership Services

Reaffirms Commitment to Advancing Knowledge in HR Philadelphia, PA – November 7, 2017 – SharedXpertise, publisher of HRO Today and HRO Today Global magazines and producer of the HRO Today Forum events, announced that Zachary Misko has been promoted to president of membership services. Mr. Misko will have global responsibility for the HRO Today Services […]

HRO Today Releases Annual Cost of Bad Reputation Report for 2017

Philadelphia, PA – November 6, 2017 – SharedXpertise, publisher of HRO Today, has announced the release of their annual Cost of a Bad Reputation Report for 2017 in conjunction with Cielo, the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. Within this report, companies are presented with findings related to the impacts of an organization’s […]

HRO Today and PeopleScout Release Global Labor Market Study

Results and Forecast Show Positive Momentum Philadelphia – September 28, 2017 – SharedXpertise, publisher of HRO Today, and PeopleScout, a global provider of recruitment process outsourcing (RPO), managed services (MSP) and total workforce solutions, have announced the release of their jointly-produced second quarterly global unemployment report for 2017. This report provides companies with global labor […]

HRO Today Releases Worker Confidence Index Study for Second Quarter 2017

HRO Today Releases Worker Confidence Index Study for Second Quarter 2017 Worker Confidence Index Drops to Last Year’s Levels Philadelphia, PA – September 12, 2017 – HRO Today announced that it has released its Worker Confidence Index Study for the second quarter of 2017. In this study, the Worker Confidence Index (WCI) reports of a […]

HRO Today and PeopleScout Release Global Labor Market Study

HRO Today and PeopleScout Release Global Labor Market Study Data and Predictions Point to Cautious Improvement Philadelphia – August 24, 2017 – SharedXpertise, publisher of HRO Today, and PeopleScout, a global provider of recruitment process outsourcing (RPO), managed services (MSP) and total workforce solutions, have announced the release of the first quarterly global unemployment report […]